Experience

Director of Information Systems

Sep 2016 - June 2017
Minnesota Senate, St. Paul, MN
  • Managed a diverse staff of seven, reorganized into three units: IT Services, Systems, and Development
  • Catalyzed continuous improvement throughout organization; guided adoption of new technologies; implemented improved identity and access management and SSO through ADFS 3.0 for Office 365
  • Prioritized which internal applications to redevelop, improve, fix, cease development of, or abandon; used JIRA to formalize SDLC of existing and new applications; shared future roadmap with leadership
  • Orchestrated IT onboarding efforts of new Senate majority and newly-elected Senators including extensive moving and secondary offices; formalized service offerings
  • Pioneered use of an internal Knowledge Base for technical documentation as well as a How-to library for end users; When possible, resolved tickets linked to the relevant KB article
  • Instituted IT Service Management (ITSM) model offering a standardized method to record and track work using Atlassian products and ITIL methodology; modeled processes for service desk work
  • Created first formal efforts at soliciting feedback from end users, discussing changes through a committee structure, and organizing groups of beta testers
  • Deployed private and public WiFi network for the MN Capitol Building, including 150+ wireless access points (WAPs); participated in wireless survey; devised security protocols
  • Pitched alternate network topology for Capitol renovation, resulting in $20k savings due to more economical SFPs; network topology included 2 core rooms funneling connectivity to 17 closets
  • Managed vendor relationships, support contracts, and maintenance costs; deduplicated when beneficial
  • Facilitated joint efforts between development and other IT staff (DevOps) to improve software delivery; guided implementation of BitBucket as first version control server and Bamboo for release management

Infrastructure Engineer

Nov 2015 - Sep 2016
Minnesota Senate, St. Paul, MN
  • Planned transition from Novell OES to Microsoft Active Directory; devised scripts to aid in conversion
  • Proposed low-cost in-place upgrade of workstation base; devised method to ensure minimal downtime
  • Built robust load-balanced Ubuntu Linux servers for websites and internal/external database connections; saved costs by changing database backend from MS SQL to MySQL.
  • Formalized vCenter Server virtualization with enforced templates; migrated to C-series Cisco UCS rack server, integrated this with Nimble hybrid flash storage array
  • Centralized logging from as many devices as possible into a syslog-ng instance; logs were then forwarded to a Splunk instance for monitoring and analysis
  • Instrumental in the network design and deployment at new building including 22 switches and 37 WAPs
  • Manage wired and wireless network; maintained 99.993% uptime during tenure
  • Dispatched application updating mechanism and enabled remote support capability for over 350 workstations; technicians could support Senators in their home districts
  • Evaluated, then executed modern solutions for IP address tracking and enterprise password management, replacing poorly-maintained text files

Web Content Manager

Jan 2014 to Nov 2015
Dakota County Technical College/Inver Hills Community College, Rosemount, MN
  • Maintained and developed two higher education websites and applications through shared services
  • Used version control system to collaborate with back-end developers
  • Recommended potential efficiencies, optimized content for voice, readability and search engines
  • Collaborated and planned with department faculty to share unique features of each academic program
  • Queried, joined and interpreted proprietary data with SQL for use in web applications

Interactive Marketing Manager

Mar 2011 to Dec 2013
Inver Hills Community College, Inver Grove Heights, MN
  • Devised principal features of redesigned website (wireframes, information architecture, content norms)
  • Spearheaded effort to replace EOL content management system and migrate to a newer CMS
  • Implemented campus-wide calendar/events system in use by academics, admissions, and student life
  • Managed e-Marketing budget; completed ~5 targeted online advertising campaigns annually
  • Mentored employees in own department; supervised student employee; served on faculty searches

Web Content Developer

Mar 2007 to Feb 2011
Inver Hills Community College, Inver Grove Heights, MN
  • Developed several key college websites including Admissions, Library, Online Courses, and Orientation
  • Wrote new content and refined existing content to ensure a fresh, clear and consistent voice
  • Instituted and maintained social network presence including YouTube, LinkedIn, Facebook, and Twitter
  • Led technology seminars and presentations at student events and faculty development days
  • Offered adjunct teaching position in Innovation Technology and Instruction department
  • Created/sourced graphic imagery as needed; directed/produced videos used in new student orientation

Skills & Proficiencies

Networking

Security

Windows Administration

Linux Administration

PHP

Python

SQL